Basics and Organisation of effective Quality Management

On request
Area Course ID. Duration Max No. Particip. Costs p.P. PDU's
Quality Management QM_001 1 Days 12 400 € ---

Deliverables and learning objectives

Without Quality Management as a fundamental management discipline, neither companies nor organisation would exist today. Undoubtedly, it is to the organisation�s greatest advantage to be consciously governed by quality management through the application of a QM standard or by participating in a quality award competition. Quality brings about customer satisfaction. A QM system is a permanently functioning management system that continually ensures customer satisfaction.
Broad and deep effects are achieved when all aspects of quality management are established and are practised by all employees.
Courses, seminars and training can be helpful to communicating quality concepts, achieving customer satisfaction and to establish efficiency in business processes.

What benefits you will get from this course?

You will receive a basic understanding of the requirements of a management system as per DIN EN ISO 9001:2000. We will show you how you can quickly and practically board an effective quality management system in a single day.

The course places you in a position to make use of the available structures in your company or to develop and establish a new quality management system.

For which ideal customer is this course designed?

The seminar is addressed to all employees who will be responsible for future quality tasks in their organisation or who are planning the implementation of a quality management system as per ISO 9001.

The course content and structure

Basic structure of a quality management system as per ISO 9000 ff.

  • Basics and core elements of an efficient Quality Management (QM)-Systems
  • The 8Quality Management Principles

            - Processes of Quality Management

            - Process basics

            - Process thinking

            - Product realisation

  • Contents of the ISO 9001: Requirements of organisations

Organisational- and operational organisational integreation of a Quality Management system in organisations

  • Integration of Quality Management in the organisational structure (Field of Application)
  • Integration of Quality Management in the operational structure (Field of Application).

Professional Quality Management Documentation in a modern organisation

  • The QM Documentation – A handbook for the organisation
  • Basic structure and content of a good QM documentation
  • Process-oriented organisation of a good QM documentation

Installation of a Quality Informations System and Statistics

  • The basic principle: Measure, analyse and improve
  • Examples of different organisational branches
  • Certification of an organisation

Methodical and didactical hints for the course

Seminar content is imparted through means of lectures, group discussions and exercises as well as concrete case studies. The seminar supports you with recommendation templates and practical tips from consultants.

Additional helpful information

orbitak works in close collaboration with leading scientists in the field of neurosciences, who constantly provide new consolidated findings concerning knowledge transfer, effective learning as well as methods of behavior. All orbitak courses are designed in accordance with these latest findings to ensure the best possible transfer of knowledge to you.

Course facilitator

Uwe Hermann

Next scheduled training dates and locations?

Please ask for the next dates.